Knowledgebase

http://sentinel.solidcam.com/doc/30_day_trial.html


http://sentinel.solidcam.com/doc/automatic_version_update.html

1.Login to SalesForce.
2.Open the dongle record.
3.Press the button "Version update".

*Software licenses cannot be updated

Changing Values in the Machine ID:
1. Locate your post folder.
2. Double click on the Machine ID file for the post you wish to change values on.
3. Select the Machine Definition TAB
4. Under the Devices Option select Spindle and click on the + next to the Axes Item
5. Click on all the + symbols to open the tree and display the axis chain.
Changing the Max Spindle Speed:

1. Select Spindle and in the Right hand pane under Max Spin change the value to the new value.

Change Max Rapid Feed and Max Working FEED

Repeat for each axis that you wish to change. Save the file and exit the application.

Restart SolidWorks/Inventor and open a SolidCAM/InventorCAM part. Open the Machine ID and check that the values have changed.

http://sentinel.solidcam.com/doc/create_c2v.html

http://localhost:1947/_int_/ACC_help_index.html (Opened within SC)

http://sentinel.solidcam.com/doc/create_c2v_server.html - Instructions

Troubleshooting create C2V file on the server or on the client PC (remotely) http://sentinel.solidcam.com/doc/network_product_key_issues.html (Also shows where the C2V button is on the Sentinel License Manager.)

Go to SolidCAM.com

Go to Subscriptions

Drop down box - Download & Login

Click on resend activation email

For a temporary Electrode Design license

Go directly to www.imold.com, and register for a login account. Upon activation, you will be able to download a full version for 45-day trial.

http://sentinel.solidcam.com/doc/borrow_license_offline.html

Enabling students to practice SolidCAM at home

In-order to maximize the effect of selling to the education market, SolidCAM needs to provide universities and schools the ability to give students a version that they can use to practice at home.
Currently, SolidCAM is providing a “Demo version” that can be installed at any computer with no time limit. This version does not have the ability to generate g-code, which protects it from being abused by industry customers.
What is the limitation of the Demo version?
Parts created in Regular or Education version Can be opened in the “Demo” version, but then are converted to “Demo format” and cannot be brought back to the Regular or Education version.
Parts created in Demo version Cannot be opened in Regular or Education version

Solution for the above limitation
Parts created in SolidCAM Demo version cannot be opened in the “Education” version, and this makes it impossible for students to create a part at home, and then open it in the classroom with the Education version.
The solution that SolidCAM provides to this issue is to install one “Demo” version at the computer of the teacher and at each computer where students work at school, and then the teacher or students can read the Demo parts prepared by the students at home.
At each computer in the classroom, the teacher or student can switch back and forth between the Demo and Educational version.
Obviously if the student want to create Gcode and send it to a CNC machine in school, then he has to redo the Part in school, using the Education version (extra practice!).

Please follow these instructions: http://sentinel.solidcam.com/doc/missing_vendor_file.html

After that apply the attached H2H.

When starting SolidCAM, occationally users receive an error message (Error 8). To overcome this error please download the memory mapping utility from the download section.

When this is run, a dialogue will appear with the value to set the mapped memory size to, the default is 40, and when run at this setting the problem is usually resolved.

Daniels reply

[10:54:45] Daniel Djurica: That means that Gcode can not be generated...like Open File is not done
[10:55:08] Daniel Djurica: It could come if structure of Post-Processor is not well defined (using Open and Close File structure)

When you open SolidCAM the CAM Parts window will open automatically, if you look at the right hand side of the window you will see list of CAM Part, click on the CAM part you wish to delete, and next to the list is the option to open or delete (a small red cross).

http://sentinel.solidcam.com/doc/network_modules.html

Installing cimco server key file.
The only location the licence.key file should be installed in is C:\CIMCO\LicenseServer. The
licence.key should NOT be installed on any clients. If it has been installed then you will have to
manually delete the .key file from each client PC and also from C:\CIMCO\DNCMax6 on the
DNC-Max server
Log onto the server where you are going to install the Cimco license server. Copy the cimco key
file to the desktop of the server. Start the Cimco installation program. Now follow the instructions
on the screen. On the Select Components page you must select the CIMCO Network License
Server. When the installation is completed, you will find a shortcut to the license server console
in the CIMCO Software program group in the Start menu
Run the Cimco Network License Server and click on the select key file button. Browse to the
key file copied onto the desktop and click OK.
The server should start. Once the server has started the clients (pc running Cimco edit and
CncCalc) should find the server automatically. You should not need to install or configure any
software on the clients.

Instructions: http://sentinel.solidcam.com/doc/network_dongle.html

http://help.solidworks.com/2014/English/Installation/install_guide/c_administering_licenses_using_SNL.htm

Instructions:

http://sentinel.solidcam.com/doc/windows8.html

http://sentinel.solidcam.com/doc/borrow_license.html

Online form Link: http://sentinel.solidcam.com/doc/clone.html

http://sentinel.solidcam.com/doc/hasp4/aladdin_monitor.html

http://blog.gxsc.com/graphics_systems_solidnot/2016/01/moving-your-solidworks-network-license-manager-to-a-new-server.html

http://sentinel.solidcam.com/doc/network_product_key_issues.html

Privacy Policy – www.solidcamuk.com

Registered number: 3884577

English Law governs the access and use of this site and you hereby agree to be bound by the exclusive jurisdiction of the English courts. SolidCAM UK Ltd may vary the Privacy Policy at its sole discretion at any time.

It is entirely your responsibility to ensure that you check this page each time you access this site to ensure that you are aware of any changes to this privacy policy.

What personal information does SolidCAM UK Ltd collect from me?

SolidCAM UK Ltd does not accumulate personal information about individuals except when specifically and knowingly provided by such individuals either to SolidCAM UK Ltd direct, via SolidCAM Ltd, or partner companies whom have been given permission by yourself to pass on your information.

Examples of personal information include:

Your name
Your job title/role
The company’s name (The name of the organisation you work for)
Your postal address (This could be a personal address or company address dependent on which one that you have supplied us with.)
Your email address and contact telephone number (Again you decide if these will be company or personal contact details.)
The type of industry that you work in
Any purchases you make with SolidCAM, including any interest you may have for future reference.

Why do we process your data?

To react to your sales enquiry or other general inbound enquiry.
To manage any training course or service bookings.
To record what products you have purchased from SolidCAM UK.
To record any interest you have in our products and/or services.
To record, track and monitor technical support calls that you report on our e-support site. This enables us to provide you with the best service, ensure that your enquiries are dealt with promptly, and enables you to look back at any solutions you may have been given in the past.
To keep you up to date with and invite you to any of our latest, relevant events, training courses or webinars that we are producing, or to keep you up to date with new advances in our products and services. Please note that we will only send you ‘marketing emails’ should you have ‘double opted-in’ on our mailing list. (If you would like to be on our mailing list, please contact us at info@solidcamuk.com to receive an ‘opt-in’ email.

Personal information is collected when someone enquires about SolidCAM UK Ltd’s services, and in the case of the business being sold, would form part of the sale.

Your right to ‘opt’ out:

SolidCAM UK will only send you ‘marketing emails’ should you have ‘double opted-in’ on our mailing list. You then have the right to ‘opt-out’ at any point, by clicking on ‘unsubscribe’ on any communication sent to you.

How long do we keep your data for?

Your data is kept safe and securely on our CRM system, and will be kept for as long as necessary, or until you ask us to remove it. We continually review our database, and if you would like to know more about what information we store about you, or how we store it, then please contact us on 01226 241744 or by email to info@solidcamuk.com.

Call Recording:

SolidCAM UK’s calls are not recorded. However information given to us over the phone may be manually logged on our database so that we can provide you with the best customer service at all times. Emails sent to us may also be saved so that we have accurate records on the services that we provide you with. Enquiries made on our e-support system are saved once closed, so that either SolidCAM UK or yourself can open the enquiry again or refer back to a solution should you require. This Privacy Policy can also be viewed on our e-support system under 'Knowledgebase' > 'Articles'.

Data Sharing:

SolidCAM UK does not pass on your personal information without being instructed to do so by yourself. Your information may be passed to partner companies such as CAD resellers, CNC machine manufacturers etc with permission from yourself, to help you with your enquiry.

Copyright:

The design, logos and contents of the website are the property of SolidCAM UK Ltd and SolidCAM Ltd. Copying the website is prohibited and its purpose is to provide information about the services SolidCAM UK Ltd offers.

Links:

SolidCAM UK Ltd’s website contains links to other sites that may be of interest to our visitors. This Privacy Policy applies to the SolidCAM UK Ltd website only: www.solidcamuk.com.

Data Security:

Access to your data is password protected. To protect data stored on SolidCAM UK’s server, our network management company is responsible for:

ensuring all systems, services and equipment used for storing data meet acceptable security standards.
Performing regular checks and scans to ensure security hardware and software is functioning properly.
Evaluating any third party services the company is considering using to store or process data. For instance, cloud computing services

Emails sent to SolidCAM UK:

Computer viruses could be transmitted by email. SolidCAM UK Ltd accepts no liability for any damage caused by any virus transmitted by emails. E-mail transmission cannot be guaranteed to be secure or error-free. It is possible that information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. SolidCAM UK Ltd does not accept liability for any errors or omissions in the contents of an email, which arise as a result of email transmission. Emails sent to us may be saved so that we have accurate records on the services that we provide you with, so that we can provide the best customer service possible.

Information Commissioners Office:

SolidCAM UK are registered with the Information Commissioners Office (ICO).

Use of cookies on our website:

Cookies are small text files that are positioned on your computer by websites that you visit. They are extensively used in order to make websites work, or work more efficiently, as well as to provide information about how the website is used.

We use the following cookies on our website:

A number of Google analytics cookies are used to collect information about how visitors use our site. We use the information to compile reports which help us to improve our website.

These cookies collect information in an anonymous form, we are NOT able to identify individual users from these cookies.

If you do not wish to allow this use of cookies, you may be able to change the settings on your browser to disable them. There is more information to help you on this link: www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

Legitmate Interest Assessment:

What is the ‘legitimate interests’ basis?

Article 6(1)(f) of the GDPR gives you a lawful basis for processing where: “processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.”

This can be broken down into a three-part test:

Purpose test: are you pursuing a legitimate interest?
Necessity test: is the processing necessary for that purpose?
Balancing test: do the individual’s interests override the legitimate interest?

The following LIA has been produced based on guidance set out in the Legitimate Interests section of the ICO website.

Purpose Test:

Why do you want to process the data? To provide the best customer service to our customers and prospects, and promote our services and products.
What benefit do you expect to get from the processing? To provide the best customer service to our customers and prospects.
Do any third parties benefit from the processing? Third parties only benefit should the customer or prospect instruct / confirm that the data can be passed onto a third party.
Are there any wider public benefits to the processing? Our products and services can help companies to become more competitive within their industry which then leads to companies lowering their prices and improving product performance, and lead times. Some customers even manufacture products that have social, economic and charitable advantages.
How important are the benefits that you have identified? https://www.solidcam.com/imachining-the-revolution-in-cnc-machining/imachining-benefits/
What would the impact be if you couldn’t go ahead with the processing? Companies would not be aware of the benefits that our products and services could provide them with.
Are there any other ethical issues with the processing? No

Necessity Test:

Will this processing actually help you achieve your purpose? Yes
Is the processing proportionate to that purpose? We provide our contacts the ability to ‘opt-out’ at any time, by either contacting us on 01226 241744, by email to info@solidcamuk.com, or by clicking on ‘unsubscribe’ on the communication received by the individual from SolidCAM UK.
Can you achieve the same purpose without the processing? Alternative methods include cold calling, which many contacts do not like. This method is also not an effective method in describing all of the benefits of our services and products. Contacts are able to look at the information in a ‘marketing email’ at their leisure. Adverts in magazines and newspapers are often missed by our customers and prospective clients. SolidCAM UK will only process data that is necessary to help us provide the best customer service.

Balancing Test:

Is it special category data or criminal offence data? SolidCAM UK does not request any Special Category Data or Criminal Offence Data. This would not be relevant for our business in anyway.
Is it data which people are likely to consider particularly ‘private’? Data stored on our database is only stored once given to us by the client, that they believe is necessary for us to provide the best customer service possible, and provide them with products and services that are relevant to them.
Are you processing children’s data or data relating to other vulnerable people? We would not knowingly collect or store Personal Data from children. We are dedicated to defending the privacy of children and if we were to become aware that such information had been collected, we would treat that data as sensitive. We do not collect or store data about Vulnerable people.
Is the data about people in their personal or professional capacity? The data processed is regarding to either their professional interest in our products and / or services, or their personal interest in our products and / or services due to carrying out a hobby or seeking qualifications for employment reasons.

Contact:

Please feel free to contact us at any time regarding our privacy policy and data protection. You can either call our office on 01226 241744 or email info@Solidcamuk.com.

Check your graphic card driver against the recommended one on the SW website…

https://www.solidworks.com/sw/support/videocardtesting.html

Then check the latest recommended driver on the website for your graphic card.

NVIDIA…
http://www.nvidia.co.uk/Download/index.aspx?lang=en-uk

AMD…
https://support.amd.com/en-us/download

Often there is a conflict between the two recommendations. This is where the fun starts!

Check the settings on your graphic card driver.

If the one that is recommended by SolidWORKS doesn’t work, then try the latest one on the graphics card website, reverting to older versions until you fine one that it’s happy with.

Click on the below link to find out the recommended desktop workstations and mobile workstations (Laptops):

http://download.solidcam.info/it/solidcam_recommended_systems.html

They need to create an account with the new email at this address for SolidCAM:

https://www.solidcam.com/nc/subscription/login-downloads/customer-registration/

For SolidWorks. They need to register at the customer portal:

https://login.solidworks.com/nidp/idff/sso?id=Customer_Portal&sid=0&option=credential&sid=0&target=https%3A%2F%2Fcustomerportal.solidworks.com%2F

Instructions:
http://sentinel.solidcam.com/doc/get_key_id_lm.html

SolidCam Default Settings.

SolidCam is used through SolidWorks.
Because SolidCam is used by industry, which does not have the same security headache’s education has, the program has been written by default, to save to the users profile area and local program folders.
As students use a fixed profile, and are not able to save to the local C:\drive (which would also negate our backup strategy) we have to re-address a few settings in registry.
Also C:\ drive is hidden so they cannot install anything to it!

After many moons of testing with the help of Ronnie Smart @ SolidCam it has been found that certain settings needed re-directing to shared folders, Registry settings need re-directing and a Temp folder needs creating: -


In Summary:

Create Shared folders that are write enabled for both Staff & Students.
Create group policy \ policies to add \ Change Solidcam registry settings to: -
• Point to the shared folders.
• Point to the Temp folder.
• Change render engine.
• Replace ‘Posts’ if required.


To accomplish this we first created three shared folders in a central location

One Visible Folder to be used to store the student projects. ~ \\ ServerName\camparts\
Each student creates their own folder within here.
One Hidden Folder to house the System files.~ \\ ServerName\SolidCam$\
We created individual folders within here to house each type of file, and then copied the required system files plus the gpp files we required, created by Ronnie.
OneTemp folder, created within the Visible shared folder ~ \\ ServerName\camparts\TempFolder, the system uses this during the creation of projects.
All three have read write permissions for allstaff & allstudents.
---------------------------------------------------------------------------------------------------------------------------------------
SolidCam Settings need changing to point to the above folders.
These can be changed manually to test but, Staff & Students cannot write to the registry, therefore the settings will revert to default when logged off
Change the settings (SolidCam\Settings\User Directories) to point to your System Shares: -

CPath = \\ ServerName\solidcam$\GPPTOOL\
Tables Directory = \\ ServerName\solidcam$\System Files
Threading Tables File = \\ ServerName\solidcam$\Tables\Metric\ThreadingStandard_Metric.xls
iMachining_DB_Directory_2012 = \\ ServerName\solidcam$\Tables\iDatabase
User Directory = \\ServerShare\camparts\Projects\
Highlight GCode
Tick "Open generated GCode"
Ensure this is pointed at "C:\Windows\NOTEPAD.exe"
Select the save icon, bottom left "Save settings to a file"
This will save the registry settings & create a Reg file that can be run on all new machine installs.
Select ok

-----------------------------------------------------------------------------------------------------------------------------------------


Within the College we could not get the final project to complete, this was found to be the rendering settings which were incompatible with our system.
To change this we needed to change a registry setting to RenderEngine ~ DWord value = 2.
-----------------------------------------------------------------------------------------------------------------------------------------

A group policy has been created and applied to the computer OU’s that use Solidcam, this adds the following registry changes on computer start: -

Folder Directories: - (Hidden folder = \\ServerName\Solidcamgpp$)
HKEY_CURRENT_USER \Software\SolidCAM\SolidCAM2013\Paths\
CPath = \\ ServerName\solidcamgpp$\GPPTOOL\
Tables Directory = \\ ServerName\solidcamgpp$\System Files
Threading Tables File = \\ ServerName\solidcamgpp$\Tables\Metric\ThreadingStandard_Metric.xls
iMachining_DB_Directory_2012 = \\ ServerName\solidcamgpp$\Tables\iDatabase
User Directory = \\ ServerName\camparts\Projects\


Rendering
HKEY_Current_User\Software\SolidCam\Solidcam2013\Simulation\Machworks\Machworkssettings\
RenderEngine ~ DWord value = 2
This setting changes the rendering setting to Directx

Temporary Folder
HKEY_CURRENT_User\Software\SolidCam\Solidcam2013\Single Source\
Temporary Folder = \\ ServerName\camparts\TempFolder\

Dave has found that, although the program is now running through to completion, and everything is set to Metric, the end program is in Imperial.
Ronnie has created a new set of ‘Posts’ which seems to have cured this.

follow these instructions: http://sentinel.solidcam.com/doc/hasp_driver_issues.html

The method described below is available only when using a network hardware dongle:

http://sentinel.solidcam.com/doc/network_profiles.html

SolidCAM network license - disconnect a user:

http://sentinel.solidcam.com/doc/network_license_disconnect_user.html

NOTE! The method described below is available only when using a network license WITHOUT a hardware dongle.

http://sentinel.solidcam.com/doc/network_modules.html

1. Go to Help, Deactivate License.




2. In the Activate/Deactivate menu use Select All to highlight the current activation, enter in your email address and select Next.





3. Once the Deactivation is complete, you will receive a dialog box that indicates the Deactivation succeeded, select Finish.





Step3: When you get home start SOLIDWORKS and follow the instructions below.


1. SOLIDWORKS will start the SOLIDWORKS Product Activation, select the option to activate now and select Next.





2. In the Activate/Deactivate menu, use Select All to highlight your type of SOLIDWORKS, enter in your email address and select Next.





3. Once the Activation is complete, you will receive a dialog box that indicates the Activation succeeded, select Finish.






Step4: When you are ready to move your license back to your work computer, repeat Step2 to Deactivate your home computer and Step3 to activate on your work computer.



You will need to send ID +PASS from the computer where the license is activated:

http://sentinel.solidcam.com/doc/remote_session.html

http://sentinel.solidcam.com/doc/transfer_license_server.html


http://sentinel.solidcam.com/doc/tb_provisional_license.html

Troubleshooting Installation of a SolidCAM Network Dongle:

To troubleshoot the installation of a SolidCAM network dongle, go through the following steps:

1. Make sure that the hasp license manger is installed and running correctly on the server.
(Server = computer where dongle is connected). The hasp license manager can be
installed in two ways:

· Application. If the hasp license manager is installed as application you should
see running in windows taskbar.

· Service. If the hasp license manager is installed as a service you should see it
running in windows services: (Start->Run->msconfig->Services)


2. You need to define in each client the IP of the server. You do this using the "Nethasp.ini"
file. Please note that in case of running InventorCAM the nethasp.ini file should also be
located in the IV folder.(See
http://download.solidcam.info/support/networkdongle/Installing_SolidCAM_Ne
twork_Dongle.pdf for instructions )

3. Make sure that the server has a static IP address and that the clients and server can
communicate properly. You can troubleshoot this using "Aladdin Monitor" available at
this address:
ftp://ftp.aladdin.com/pub/hasp/new_releases/utility/monitor/Monitor_Setup.zip

The monitor utility should be installed on the client and basically what it does is indicate
in what IP addresses HASP License Managers are available. You need to make sure that
on the client computer you can see the server and that you have the right IP address
defined in the nethasp.ini file. You need the monitor only for troubleshooting.

4. If the nethasp.ini file is defined correctly and the client can recognize the server (in
Aladdin Monitor) and the software does not run you can try disabling the broadcast
parameter in the nethasp.ini file. Some networks block broadcasting and it can fail the
software. (You disable the broadcast in nethasp.ini file. "NH_USE_BROADCAST =
Disabled". Two parameters below server address.

If you follow these instructions and the software still does not run, you need to supply SolidCAM
support with the following details:
1. Dongle #
2. Nethasp.ini file
3. Screenshot of Aladdin monitor on the client.
4. Screenshot of hasp license manager.
5. CAD System (SolidWorks or Inventor)
6. Screenshot of error message.
7. Operating system platform (32 or 64 bit)

http://sentinel.solidcam.com/doc/sl_activation_server_side.html

Updating your SolidCAM Hardware Key

To update your SolidCAM hardware key with a remote license file, go through the following steps:

1. Make sure that your SolidCAM hardware key (with the same number in the license file) is connected
to the computer and that SolidCAM is closed.

2. Extract the zip file to any folder in your computer.

3.Load the remote update program from Start->SolidCAM->Update License (or load
“remotekeyupdate.exe” from SolidCAM util folder-> Example: C:\Program Files\SolidCAM2010\Util)

For versions before SolidCAM 2009 this exe can be found at
http://download.solidcam.info/General/RemoteKeyUpdate.zip

4. Browse for the license file (.lis)

5. After you load the license file, click the button “Perform Update”. After a few seconds a message
will pop up indicating if the update was successful or not.

6-> If the update was successful, an “operation successful” message will be displayed. If not, an error
message will be displayed.

If you were not able to update the dongle correctly, follow this link for troubleshooting:
http://sentinel.solidcam.com/doc/hasp4/dongle_update_issues.html

http://sentinel.solidcam.com/doc/computer_format.html

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